menu

New Zealand owned and independent

Merge provides network-based converged communications services and products crafted specifically for the present and future needs of SMEs. The company is led by Peter Flowers and Paul Butterworth, both experienced IT and telecommunications professionals – Peter in engineering design and construction, Paul in consulting and marketing.

NO DOUBT YOU HAVE
QUESTIONS?
Ummm, you’ve got me there, try another one.
Merge Communications is a New Zealand owned and operated provider of hosted VOIP services over broadband.
VOIP is a new internet-based technology that’s replacing the good old telephone line. It’s the piece that brings it all together – delivering voice services over your broadband at a lower cost and higher quality. As well as offering you more business-useful features, VOIP sets the scene for a unified communications world with services such as instant messaging and video, file transfer and desktop sharing services.
With a hosted VOIP service you don’t need to own your own communications system. We host the services on our premises and deliver services to you over a broadband connection. All you need at your end is a telephone handset and/or a softphone headset on your PC.
A traditional phone system requires equipment located at your premises. It also needs to be connected to the public telephone lines provided by a telecommunications carrier. Merge does away with all of this and delivers services over a broadband connection.

A hosted system delivers a range of benefits:

  • It reduces capital expenditure – it’s a service and therefore an operating cost.
  • It’s easy and inexpensive to change phone requirements as you change staffing levels.
  • It’s also easy and inexpensive to relocate your phone and services if you move or alter premises.
  • It eliminates the need for traditional phone systems and phone lines, and should reduce your overall telecommunications costs.
  • It reduces reliance on (and cost of) a phone system provider, telecommunications company and internal technical resource for support and maintenance.
  • It frees up the space normally required for office phone equipment — and reduces running costs like power. Our service is always state of the art (we continually invest in our platform to maintain performance, availability and functionality).

You replace your phone system with our hosted service.

And simply connect your Merge services into the same network as your IT system – i.e. they will both share the broadband connection.

You will be without telephone and other media services if your broadband connection fails. However, if this happens, we can redirect your telephone number or numbers to other destinations, including a mobile or mobiles.
Yes – you will be able to call and receive calls from the public telephone network.
You will have access to the full range of public telephone services such as 111 and directory services.
Probably not. While you incur charges for calls to mobile telephones and public telephone numbers, we offer competitive rates. We review our rates with our suppliers constantly and pass on the benefits of any reductions on our rates to you.
At the moment, our service doesn’t support fax transmission. You need to retain a traditional telephone line for fax transmission if this is an absolute must-have for your business. Scan and email is a great alternative.
No – if you use a traditional telephone line for EFTPOS you will need to retain it for the moment. However, new technologies for operating EFTPOS over broadband are emerging, so the elimination of traditional telephone lines for EFTPOS may not be too far away.
Yes – you can direct your 0800 number to your Merge number and take the calls on your Merge phones.
You can contact us via email or telephone.
No – our service stands on its own merits without needing to contract customers into long-term financial obligations. You are free to cancel your service at any time and the only financial obligation will be the rental fee and call charges for that month.
Your building cabling and data network infrastructure need to be up to a reasonably modern standard. If you have any doubts about the suitability of your cabling and/or network infrastructure, it may be a good idea to carry out an audit to determine whether it might be necessary to upgrade or replace some components. Contact us to discuss potential audit requirements in more detail. We can refer you to a suitably qualified service provider who can carry out an audit for you.

No – we’ll take care of it for you. We’ll determine your requirements, configure your phones and pre-test it all. Phones can be ordered through Merge. You can also use a softphone on your PC. Merge recommends the Blink softphone (instructions for configuring Blink for Merge services are here).

We also provide the option of an on-site installation service. If you choose this paid option, a field technician will come to your premises with the phone or phones and will install them, ensure the service is working and provide instruction on how to use the service.

If you have your own unsupported phone (not a Merge-supplied phone), you will need to configure this yourself. For this, you’ll need your VOIP account details that will be in your sign-up confirmation email.

Billing is a month in advance for the service rental, and a month in arrears for tolls and other usage fees. You will receive a monthly invoice for your account rental and usage charges.
Yes – along with your invoice we will send you a file with full details of all chargeable calls made.