New Zealand owned and independent
Merge provides network-based converged communications services and products crafted specifically for the present and future needs of SMEs. The company is led by Peter Flowers and Paul Butterworth, both experienced IT and telecommunications professionals – Peter in engineering design and construction, Paul in consulting and marketing.
A hosted system delivers a range of benefits:
- It reduces capital expenditure – it’s a service and therefore an operating cost.
- It’s easy and inexpensive to change phone requirements as you change staffing levels.
- It’s also easy and inexpensive to relocate your phone and services if you move or alter premises.
- It eliminates the need for traditional phone systems and phone lines, and should reduce your overall telecommunications costs.
- It reduces reliance on (and cost of) a phone system provider, telecommunications company and internal technical resource for support and maintenance.
- It frees up the space normally required for office phone equipment — and reduces running costs like power. Our service is always state of the art (we continually invest in our platform to maintain performance, availability and functionality).
You replace your phone system with our hosted service.
And simply connect your Merge services into the same network as your IT system – i.e. they will both share the broadband connection.
No – we’ll take care of it for you. We’ll determine your requirements, configure your phones and pre-test it all. Phones can be ordered through Merge. You can also use a softphone on your PC. Merge recommends the Blink softphone (instructions for configuring Blink for Merge services are here).
We also provide the option of an on-site installation service. If you choose this paid option, a field technician will come to your premises with the phone or phones and will install them, ensure the service is working and provide instruction on how to use the service.
If you have your own unsupported phone (not a Merge-supplied phone), you will need to configure this yourself. For this, you’ll need your VOIP account details that will be in your sign-up confirmation email.