Connect Features
- Your free account
- Your paid account
- Options for your paid account
Change the way you work as a team with these free features
- free calling with other Merge users
- free video calling
- free voice mail
- easily and reliably answer your work calls at the office or home
- see when your colleagues are at their desks
- simply share files
- give a virtual presentation
- take control of other peoples desktops
Add a business line to your account to make and receive calls from PSTN
- Number port your existing telephone numbers
- Call to any PSTN number in New Zealand or the world
- Receive calls from any PSTN number anywhere in the world
- Competitive calling rates
Further enhance your office communications
- Have multiple PSTN numbers ring the same Merge account.
- Have multiple SIP aliases.
- Use your own domain for SIP addresses.
Free voice calling between Merge users
Moving your business to Merge will cut the calling
costs between your team and colleagues to zero.
This is because when you contact other users on
Merge you don’t pay for the call. Better still, you
can do this from work, home and anywhere with a
broadband connection. This means you’ll be less
reliant on your mobile phone so will
save even more.
Encourage your suppliers and contacts to move to
Merge and you will all benefit from free calling.
Voicemail is standard
Tired of paying for voicemail. With Merge it is standard with all accounts. One of the greatest benefits of Merge voicemail is that it allows your callers to leave messages to you when you are unable to physically answer the call. Merge’s voicemail is fully integrated with email and you have the option of receiving all messages as email attachments that you can listen to wherever you receive your email. Just like the big corporates. Keeping up with your voicemail just got a whole lot easier.
Video calling
What are the business benefits of using video calling from one person to another?
You enhance the communications experience dramatically when you add a visual element. It goes far beyond just seeing the other person’s face and watching for non-verbal cues in a conversation – always important in any business discussion. With video, you can demonstrate processes, identify problems with objects and create an “almost there” presence.
With Merge Connect service the capability to video call is always there. You just need to provide the video capable end points. This can be either a video capable SIP phone or video capable softphone. Get the full picture!
Instant Messaging - IM
IM offers real business value – it provides direct real time contact, improved collaboration and potential cost savings. It is a fast and effective way to get the attention of your customers, vendors, co-workers and friends. You can rapidly resolve issues/questions and save on phone costs. IM is especially useful for remote workers where building a community is essential in helping employees to be more effective.
More instant than email and more convenient for all those ‘yes/no’ questions
Desktop Sharing
Desktop sharing is becoming an increasingly popular tool used by people who collaborate over the Internet. With desktop sharing, web collaborators can send whatever is appearing on their screen in real time to other collaborators.
This feature is currently only available on Mac OSX using the Blink Pro softphone. For the Creatives using OSX try it. It is very cool.
For everyone else, good things take time 
Presence
What is Presence? Presence is a visual indicator that tells you whether the person you wish to contact is at their workstation and available.
If you have ever used Facebook, gmail or any other major social networking site you know how it works you just did not know it was called presence.
How does this apply to your business communications? You will know whether your customers or suppliers are available to take a call at any point in time and therefore optimise your communication method thus saving you time and money.
SIP alias
A SIP alias is a human friendly address for your Merge account number, just like an email address. Instead of remembering a nine digit Merge account number you can be contacted on bob.the.builder@mergecom.net.nz.
Caller display
Caller display is a feature that many telephone consumers say they couldn’t live without. We agree and with Merge it is free. Nearly all SIP phones today have displays and all softphones do.
Caller display allows you to selectively screen calls, and not answer those from “unknown” numbers that don’t display an actual phone number. Let the call go to voicemail and be in control of dealing with that.
Make PSTN Calls
With a paid Merge account you can make calls to any PSTN phone number anywhere in the world.
Receive PSTN calls
With a Merge paid account you can receive PSTN calls from anywhere in the world. You can recieve the calls wherever you have registered to your account from like your work office, your home office, a hotel room or WiFi hotspot.
A paid account comes with a PSTN phone number. This can changed by number porting.
Bring across your number
You can port your existing phone number to Merge. Receive all the benefits and features of Merge Connect without needing to inform your customers, suppliers and friends of a phone number change.
Call diversions
Merge accounts come with the following call diversion options:
- busy
- no answer
- all calls
With a paid account you can divert to PSTN numbers.
Competitive PSTN calling costs
Merge PSTN call rates are competitive with other service providers. These rates along with the Connect service features makes for an unbeatable service proposition.
Not forgetting that calls to other Merge customers are free!
Additional phone numbers
Expand the presence of your business with local phone numbers in other areas.
Your business is based in Wellington but you have many customers and suppliers in Auckland. Get an Auckland phone number and have it ring a Merge phone in Wellington. Your customers and suppliers only pay for a local call and you pay no more.
