Network call diversions
Introduction
The Merge Service Platform povides four call diversion options that can be set from a customers phone keypad or softphone dial window by typing feature activation codes.
The diversion options are:
- Call forward all calls
- Call forward not online
- Call forward busy
- Call forward no answer
Call Forward All Calls
Call Forward All Calls can be configured by the subscriber entering one of the following codes into the telephone handset.
- *21* will take the All Calls diversion off
- *21*0 will divert all calls to your configured mobile or alternative telephone number
- *21*1 will divert all calls to your voicemail
- *21* and a valid telephone number will divert all calls to the entered number
A valid telephone number consists of a the area code and number combined, e.g. 044720010 for a Wellington number, 021426193 for a Vodafone cellphone number or 0274926632 for a Telecom cellphone number
Note call diversions to a PSTN number will incur a toll charge.
The default when your SIP Account is first configured is for All Calls diversion to be set to OFF
Call Forward Not Online
This feature is enabled on the Merge service platform for all subscribers.
A Not Online condition is satisfied if your softphone, ATA and/or SIP phone is not registered (e.g. if your laptop or PC is powered off you will not be registered).
Call Forward if Not Online can be configured by entering one of the following codes into the telephone handset.
- *22* will take the Not Online diversion off – callers will hear a number unobtainable tone if your softphone, ATA and/or SIP phone is not registered
- *22*0 will divert calls to your configured mobile or alternative telephone number if you are not online
- *22*1 will divert calls to your voicemail if you are not online
- *22* and a valid telephone number will divert calls to the entered telephone number if you are not online
The default when your SIP Account is first configured is for Not Online diversion to be set to VOICEMAIL
Call Forward No Answer / Busy
A No Answer condition is satisfied if you do not answer your telephone after a specified time period. The standard setting is 35 seconds.
A busy condition is determined by the platform based on its knowing when you are already on a call.
Diversions for both No Answer and Busy conditions are configured using the same code
- *23* will take the No Answer / Busy diversion off – the phone will continue ringing until the caller hangs up
- *23*0 will divert calls to your configured mobile or alternative telephone number if you don’t answer or are on another call
- *23*1 will divert calls to your voicemail if you don’t answer or are on another call
- *23* and a valid telephone number will divert calls to the entered telephone number if you don’t answer or are on another call
The default when your SIP Account is first configured is for Not Online diversion to be set to VOICEMAIL
