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Mobile device management: Scaling your business for remote work

remote work

Managing devices in a remote work setting has become increasingly crucial for the efficiency and security of enterprises. The rise of remote and hybrid work environments, accelerated by factors such as the global pandemic, has presented new challenges for IT teams.

For instance, the growing number of remote workers, predicted to reach 22% of the American population by 2025, introduces a demand for 70 million or more devices. This surge in remote work has emphasised the need for robust remote device management strategies to ensure that employees can effectively submit work, communicate, and adhere to data protection policies.

The decentralisation of work has led to new challenges for IT teams. Employees accessing public networks, using work devices for personal reasons, and interacting with a variety of apps create potential risks such as unsecured networks, increased phishing attacks, and unpatched software.

Data protection and compliance become top priorities in this scenario, with the need for policies to safeguard company and employee data. The decentralised nature of remote work makes it easier to unintentionally violate these protections, leading to serious consequences such as hefty fines. The demand for technical support also rises, with the complexity of the device landscape contributing to an 11% yearly increase in technical support engineering jobs.

Effective device and app management are critical in a remote-work world. IT administrators must strike a balance between allowing employees control over corporate devices at home and ensuring compliance with company policies. The challenge lies in enforcing strict IT policies without disrupting business-critical applications.

Data privacy concerns, governed by various regulations like GDPR, CPRA, or CASL, add another layer of complexity. Balancing security measures with respect for personal privacy becomes a challenging task in a blended work environment.

Unified Endpoint Management (UEM) solutions, exemplified by Samsung Knox Suite, emerge as a viable solution to address these challenges. UEM solutions offer robust security features, efficient remote technical support, streamlined device and app management, and privacy controls. For example, Samsung Knox Suite provides a fail-safe security feature, efficient cloud-based asset intelligence for technical support, and a 'Work Profile' feature for separating business and personal instances on managed devices.

In conclusion, the mass adoption of remote work necessitates comprehensive remote device management solutions like UEM. These solutions not only address the challenges posed by decentralised work environments but also offer opportunities for increased efficiency and security in the evolving landscape of work-from-home scenarios.

If you want to learn more about Samsung Knox Suite, contact Merge Communications.

Merge Communications is the official partner of Samsung Knox in New Zealand.

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